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Cookie Policy

Background

This website thesurveyhouse.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1.   Definitions and Interpretation

1.1   In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means thesurveyhouse.co.uk.

2.   Information About Us

2.1   Our Data Protection Officer can be contacted by emailing office@thesurveyhouse.co.uk.

3.   How Does Our Site Use Cookies?

3.1   Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2   By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for allowing us to analyse how visitors use Our Site so that we can continuously improve it. For more details, please refer to section 4 below.

3.3   All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1    Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3.2    Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.3.3    Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.3.4    Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.3.5   Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.3.6    Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.4    Cookies on Our Site are not permanent and will expire at various intervals depending on the cookie. Please refer to the table in section 3.6 for more information.

3.5    For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

3.6    For more specific details of the Cookies that We use, please refer to the table below.

Name of Cookie Purpose
_ga Used to distinguish users and expires after 2 years.
_gid Used to distinguish users and expires after 24 hours years.
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. Expires after 1 minute.
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_ Contains campaign related information. Expires after 90 days.
PREF A Google cookie used by the Google Maps. This cookie stores information about user preferences, such as preferred zoom level.
NID A Google cookie used by the Google Maps. This cookie keeps track of various unique identifiers.
HSID A Google cookie used by the Google Maps. This cookie keeps track of various unique identifiers.
APISID A Google cookie used by the Google Maps. This cookie keeps track of various unique identifiers.
SID A Google cookie used by the Google Maps. This cookie keeps track of various unique identifiers
__cfduid A cookie set by Cloudflare to identify our website. Expires after 1 year.
calltrk_referrer Used to track the number of phone calls generate from the website. Expires after 1 year.
calltrk_landing Used to track the number of phone calls generate from the website. Expires after 1 year.
calltrk_session_id Used to track the number of phone calls generate from the website. Expires after 1 year.
calltrk_nearest_tld Used to track the number of phone calls generate from the website. Expires after 3599 days.
_uetsid Microsoft Bing Ads tracking cookie.
__cfduid A cookie to help our domain name provider identify our website.
__cfduid Set by reviews.co.uk. A website we use to display some of our third party reviews.
MUID, MR, MUIDB Used by Bing Ads to help track visitors. They expire after 24 months.
Datr, fr, reg_ext_ref, reg_fb_gate, reg_fb_ref Used to control online advertising and for re-targeting, optimization, and reporting of online adverts. They expire after 24 months.
Facebook Pixel This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. For further information about the Facebook Pixel please see:
https://en-gb.facebook.com/business/help/651294705016616

4.0   Our Site uses analytics services provided by Google analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.1   The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

4.2   The analytics service(s) used by Our Site use(s) the analytics Cookies shown in section 3.6:

5.   Consent and Control

5.1   When you use this website, analytics cookies may be set immediately. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.2   The links below provide instructions on how to control Cookies in all mainstream browsers:

5.2.1   Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
5.2.2   Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
5.2.3   Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
5.2.4   Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
5.2.5   Safari (iOS): https://support.apple.com/en-gb/HT201265
5.2.6   Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
5.2.7   Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en(Please refer to your device’s documentation for manufacturers’ own browsers)

6.    Changes to this Cookie Policy

6.1   We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
6.2   In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.